G-SHOCK Service Overview
If you have questions, would like to subscribe to the newsletter or would like advice, look here for initial answers and contact details. You can also find information here on our warranty and service provisions for your G-SHOCK.
Warranty and service
Warranty
Every G-SHOCK watch comes with a two-year warranty as a matter of course.Are you interested in our repair and care programme? Then simply contact our support team or our dealers.
Extended warranty and service provisions
Three-year warranty
We are confident in our brand — that is why we provide a three-year warranty for all G-SHOCK model in the MR-G collection. In the unlikely event of a warranty claim within three years of purchase, our support team and our dealers will ensure a swift repair process — completely free of charge.Additional services
Replacement of defective parts, water leak test, as well as cleaning the watch: Our repair and maintenance program will bring your G-SHOCK back to full health – even outside of the warranty period.Repair and care programme
Is your G-SHOCK (for G-SHOCK models in the MR-G collection) no longer within the warranty period? Has rigorous everyday wear nevertheless left your watch damaged or in need of care? In either case, we offer a repair and care programme subject to a charge.
Repairs
Our comprehensive repair service includes the following service options where necessary:- replacement of defective parts
- battery replacement
- water leak test and if necessary restoration of the water seal
- cleaning/optical work on the watch
- housing/strap replacement
- final function test
Care
Our optional programme includes the following service options where necessary:- technical examination of the watch
- cleaning/optical work on the watch
- water leak test and if necessary restoration of the water seal
- battery replacement
- final function test
Are you interested in our repair and care programme? Then simply contact our support team or our dealers.
Product registration
Register your G-SHOCK to take advantage of benefits such as monthly prize draws.User guide
You can find the manual for your G-SHOCK by using your module number — this is the four-digit number on the underside of the watch. Just find your number, enter it and then download the manual. Please note that some of the instructions are only in English.Module number:
Repair service
Detailed information is available to answer all of your questions regarding repairs to your watch.Questions & Answers
Here you will find FAQs on all of our service topics, such as warranty, repair and maintenance programme.
General
How can I find the model number of my G-SHOCK?
The model number of your G-SHOCK can be found on the back of the watch and on the packaging.
Warranty
Which models come with a two-year warranty?
As you would expect, all CASIO watches come with a two-year warranty. The models in the MR-G G-SHOCK collections even have a three-year warranty.
For which models does CASIO provide a three-year warranty?
All models in the G-SHOCK collection MR-G have a three-year warranty.
In which countries is the three-year warranty valid?
Models in the MR-G G-SHOCK collection with a three-year warranty must have been purchased in one of the following countries:
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, or Switzerland.
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, or Switzerland.
Repairs
What steps do I need to take to get my G-SHOCK repaired?
Are you interested in our repair and care programme? Then simply contact our support team or our dealers.
How long does a repair take?
It currently takes an average of five working days for us to perform a repair. 1-2 extra days should be added for delivery both to and from our facility.
The extended repair and care programme (only for models in the MR-G collection) currently takes an average of 5-10 working days due to the thorough testing processes. In addition, you will need to allow one to two days each way for transport and return shipment.
The extended repair and care programme (only for models in the MR-G collection) currently takes an average of 5-10 working days due to the thorough testing processes. In addition, you will need to allow one to two days each way for transport and return shipment.
How much does a repair cost?
Are you interested in our repair and care programme? Then simply contact our support team or our dealers.
Contact form
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